HR Service Delivery New Associate
- Accenture
- 0 - 1 years
- Mumbai
- 2 months ago
- Email to a friend
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Job Description
Skill required: Employee Services - Workday Talent Management
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com
What would you do
1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare minutes of meeting. 5. Ensure LWIs are followed and updated regularly and train the team members on process updates. 6. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
What are we looking for
MS OfficeFocus on detailsDecision making abilityAnalytical skillsCommunication skillsCustomer Service skillsHRT SystemsHR OperationsEmail Writing SkillsFlexibility & AdaptabilityTeaming and CollaborationAnalytical ThinkingMulti Tasking/ Time MgtResulted OrientedCustomer Service OrientationInitiativeLogical Analysis & interpretationCommunication skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsQualificationAny Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR AnalystEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Mumbai+ View Contact
Keyskills: workday service operations customer service root cause analysis talent management hr generalist activities process improvement hrsd human resource management hr operations talent acquisition employee engagement service delivery recruitment
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