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Quality Manager @ Transcom

Home > Business Process Quality

 Quality Manager

Job Description

Roles and Responsibilities

  • Ensure compliance with IATA regulations and standards for airline operations.
  • Conduct regular audits to identify areas of improvement in travel processes and implement corrective actions.
  • Develop and maintain quality control procedures for ticketing, reservations, and customer service.
  • Collaborate with internal stakeholders to resolve issues related to flight schedules, baggage handling, and passenger services.
  • Provide training on IATA guidelines and best practices to staff members.

Desired Candidate Profile

  • 7-12 years of experience in the aviation industry or a related field (IATA certification preferred).
  • Strong knowledge of GDS systems such as Amadeus, Galileo, Sabre; proficiency in Air Ticketing software like Worldspan or Inventory Management Systems like ARMS.
  • Familiarity with Travel Processes including EMDs (Electronic Miscellaneous Documents) management.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Manager / Supervisor
Employement Type: Full time

Contact Details:

Company: Transcom
Location(s): Jaipur

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Keyskills:   GDS Amadeus Ticketing Travel Process IATA Sabre Air Ticketing Galileo

 Fraud Alert to job seekers!

₹ -12 Lacs P.A

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Transcom

Welcome to Transcom! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our ...