SMB Implementation Team Lead
- Taboola
- 4 - 9 years
- Noida, Gurugram
- 2 months ago
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Job Description
As an SMB Delivery Team Lead on the Centralised Professional Services team in our Gurgaon office, you will play a critical role in ensuring a seamless and efficient publisher onboarding experience. You will lead a team responsible for implementing and optimizing Taboola products for publishers, ensuring best practices, and driving operational excellence. Your leadership will contribute to enhancing workflows, strengthening stakeholder relationships, and delivering high-quality technical solutions that maximize business impact.
To thrive in this role, you'll need:
- 4+ years of experience in digital advertising, publisher integrations, ad operations, or a related technical role.
- 2+ years of experience leading teams, mentoring professionals, and managing performance.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Ability to collaborate across teams and manage relationships with internal and external stakeholders.
- Expertise in process improvement and operational efficiency initiatives.
- Technical proficiency in HTML, CSS, JavaScript, Mobile Development, API, BigQuery, and SQL, with strong troubleshooting skills to identify and resolve integration issues.
- Understanding of programmatic advertising, header bidding,mobile SDK, and ad tech trends.
- Experience working with third-party tag management systems and web debugging tools.
- Knowledge of AI and automation, including experience with leveraging AI-driven tools to optimize workflows, automate repetitive tasks, and enhance operational efficiency.
As an SMB Delivery Team Lead , you'll bring value by:
- Leading and optimizing team operations to improve efficiency, streamline workflows, and enhance publisher implementation processes.
- Managing and mentoring the implementation team, providing guidance and professional development opportunities to ensure high performance.
- Monitoring and analyzing key performance metrics (KPIs) to ensure business targets are met and service quality is maintained.
- Identifying opportunities for process automation and improvement to enhance implementation speed and accuracy.
- Collaborating with cross-functional teams, including product, sales, and account management, to align on goals and drive publisher success.
- Ensuring compliance with industry regulations, including GDPR and CCPA, by implementing best practices for privacy and consent management.
- Driving strategic initiatives, including improving hiring processes, onboarding enhancements, and proactive issue resolution.
What will I do on a regular basis?
Monitoring & Communication - Conduct daily reviews of the US/LATAM and EMEA boards to ensure all cases are accurately owned and progressing in the correct status.
- Monitor communication channels (emails and Slack) to address business queries, provide timely consultations, and stay aligned with regional and cross-functional priorities.
- Prepare and deliver comprehensive weekly updates for the EMEA and US/LATAM regions, highlighting key updates, challenges, and next steps.
- Lead business communications for Big launches and critical requests, ensuring clarity, consistency, and stakeholder alignment.
- Conduct daily team checkpoints to align on priorities, monitor workload, and address any immediate blockers or support needs.
- Conduct weekly 1:1 meetings with team members to review individual performance, provide feedback, and support professional development.
- Continuously monitor team utilization and KPIs to ensure operational efficiency and optimal team utilization.
- Conduct bi-weekly strategic syncs with US/LATAM and EMEA Account Directors (ADs) to review regional performance, identify improvement areas, and explore new business opportunities.
- Conduct monthly connect with EMEA and US/LATAM Account Managers (AMs) to discuss any ongoing challenges, improvement areas and upcoming initiatives.
- Conduct monthly with Sales teams across EMEA and US/LATAM to ensure close alignment on priorities,upcoming launches, and any roadblocks.
- Identify and drive bulk opportunities to increase EX-tac and unlock additional revenue for the SMB book of business.
- Collaborate with cross-functional teams, including PE, Support, IS, and Product to explore new opportunities and for any queries and consultation.
- Actively contribute to AI and Automation initiatives, supporting Prompt Engineering in the design and execution of optimized workflows
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: TaboolaLocation(s): Noida, Gurugram+ View Contact
Keyskills: Process automation Automation Team management Bidding Analytical SMB Account management Troubleshooting Monitoring SQL
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