IT Helpdesk Trainee
- British Orient
- 0 years
- Bengaluru
- 2 months ago
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Job Description
Essential Skills:
- Basic computer knowledge: Understanding of operating systems, software
applications, and network basics.
- Problem-solving: Ability to diagnose issues, identify root causes, and implement
effective solutions.
- Communication: Excellent verbal and written communication skills to effectively
interact with users and document solutions.
- Customer service: A positive attitude and willingness to help users resolve their
problems.
- Learning aptitude: A willingness to learn new technologies and processes.
Education & Technical skills:
- Fresher roles typically require a bachelor's degree in computer science, IT, or a
related field.
- A non-CS graduate may also require relevant IT certifications or IT-specific
knowledge.
- Excellent verbal and written communication skills.
- IT certifications will be added advantage for non-CS graduates.
Key Responsibilities:
- Troubleshooting:
Troubleshooting involves a systematic process of identifying and resolving issues. It
typically starts with understanding the problem, gathering information, forming
hypotheses, and then testing and implementing solutions. A common approach includes
defining the problem, collecting information, analyzing data, proposing solutions,
implementing them, and verifying the resolution
- Customer Support:Providing assistance to Users via phone, email, or chat, answering questions, and guiding them through problem resolution
Documentation:
Maintaining detailed records of technical issues, solutions, and user interactions. It
includes CRM or a ticketing tool to log all queries
Escalation:
Knowing when to escalate complex issues to senior support Team members or
Supervisors.
Software Support:
Detailed product knowledge will help us support all User queries. There are multiple
software versions and applications through which we support end Users. Must be a
certified IT Analyst to support End Users.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: InternshipContact Details:
Company: British OrientLocation(s): Bengaluru
Keyskills: Basic computer knowledge Customer service Problem-solving Learning aptitude Communication
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