ServiceNow Developer-Bengaluru
- Infosys
- 3 - 6 years
- Hyderabad
- 5 days ago
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Job Description
We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization
Location : PAN India
Experience: 3 to 6 years
ServiceNow ITOM
- Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions.
- Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
- Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS.
- Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
- Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
- Integrate ServiceNow with other internal and external data sources.
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
ServiceNow HRSD
- Implement the Human Resources application in order to set up HR data
- Configure applications to work with the organisation's HR processes
- Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub
- Demonstrated competence in the various HR functional areas, especially employee relations and change management
- Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction
- Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration,
- Knowledge Base and Employee Service Centre
Preferred Certifications:
- ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable
- Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification
- Experience with Agile development methodologies is a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: InfosysLocation(s): Hyderabad
Keyskills: ServiceNow ITOM Servicenow GRC
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