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ServiceNow Developer-Bengaluru @ Infosys

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 ServiceNow Developer-Bengaluru

Job Description

We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization


Location : PAN India

Experience: 3 to 6 years


ServiceNow ITOM

  • Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions.
  • Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
  • Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS.
  • Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
  • Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
  • Integrate ServiceNow with other internal and external data sources.
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.

ServiceNow HRSD

  • Implement the Human Resources application in order to set up HR data
  • Configure applications to work with the organisation's HR processes
  • Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub
  • Demonstrated competence in the various HR functional areas, especially employee relations and change management
  • Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction
  • Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration,
  • Knowledge Base and Employee Service Centre

Preferred Certifications:

  • ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable
  • Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification
  • Experience with Agile development methodologies is a plus

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: Infosys
Location(s): Hyderabad

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Keyskills:   ServiceNow ITOM Servicenow GRC

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