OnceHub Technologies - Head - IT Service
- in3corp
- 10 to 14 Yrs
- All India
- 2 months ago
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Job Description
- OnceHub is an innovative and thriving software-as-a-service company that provides engagement acceleration solutions to organizations worldwide. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents: USA, UK, India, Israel, South Africa, and Colombia. As the Head of IT Service Delivery & Security Operations, you will work remotely from home (in India) with colleagues and stakeholders in multiple geographies. We are a product-led company, and as such, our product is the driver of our business. As the Head of IT Service Delivery & Security Operations, you are responsible for overseeing the delivery of OnceHub's internal IT stack to OnceHub employees. Your primary goal is to ensure a stable and secure environment for the delivery of IT services to employees in compliance with IT Policies & Procedures. Key Responsibilities IT Service Delivery : Develop and manage the IT service delivery framework. Maintain and enhance the IT Services Catalog. Ensure IT services comply with company policies. Implement and refine BCP and DR solutions. Oversee the IT service desk, adhering to KPIs and SLAs. Manage hardware inventory and the desktop computing environment. Supervise IT onboarding/offboarding processes and mentor the IT service delivery team. Collaborate with other departments and produce supporting documentation. Manage and mentor an IT Support Assistant. Security Operations Manage and optimize network security (SASE network solution). Implement advanced endpoint management for security. Enhance asset and network security in non-production environments. Develop user awareness controls and address non-compliance proactively. Mitigate security vulnerabilities in collaboration with teams. Manage third-party audit engagements and plan for future certifications. Implement automation in security infrastructure. Establish metrics for security measures" effectiveness and continuously update security practices. Qualifications And Skills Required Bachelor's or Master's degree in Information Technology, Computer Science, or a related domain. 10+ years of experience in IT service delivery and security operations. Proven experience in conducting SOC 2 audits. Strong understanding of endpoint management solutions and SASE network solutions. Demonstrable experience in IT service delivery and compliance management. Experience working with Jira. Proven leadership abilities and strong team management skills. Outstanding communication and relationship-building capacities. Problem-solving prowess with a strategic, analytical mindset. Benefits Competitive salary and benefits package. Remote work opportunity. Opportunity to work with a talented and passionate team. Apply because you want to. Have the opportunity to work virtually in the US market and compete with best-in-class companies who are on the front line of innovation. Work in a modern SaaS, Product-led company. Work on a product that serves tens of thousands of users. Work remotely from home, saving you commuting time and promoting work-life balance. Get exposure to working with stakeholders on a global level across different industries. Work in a tech, fast-paced, and challenging environment that provides opportunities for professional and personal growth. Join a fantastic organizational culture that places learning at the center of what we do. Socialize with colleagues at our annual company retreats typically held at an international location. Receive a competitive salary. Work in a multicultural environment (ref:hirist.tech),
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Software / General ITFunctional Area: Not SpecifiedRole/Responsibilies: OnceHub Technologies - Head - IT ServiceContact Details:
Company: OnceHub TechnologiesLocation(s): All India+ View Contact
Keyskills: IT service delivery Security operations BCP DR solutions Network security Compliance management Jira Communication skills Problemsolving
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