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Elite Service Senior Relationship Manager @ Matrimony com

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 Elite Service Senior Relationship Manager

Job Description

Role Overview:

  • The Relationship Manager/ Senior Relationship Manager is expected to interact with HNI clients, celebrities, politicians and business tycoons.He/she is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.

Key Responsibilities:

  • Welcoming the customer on-board and create a Member Profile
  • Searching, screening, short listing of relevant profiles, establishing a bond with the customer , initiating meeting between members and creating Success Stories
  • Maintaining good rapport with the member; providing the right Elite experience and delivering quality service
  • Managing a set customer portfolio , responsible for customer retention and new customer acquisitions

Skill and Competencies required:

  • Excellent command over Malayalam language, fluency in English ,customer service experience with aptitude for sales
  • High Emotional quotient, client management Skills
  • Punctuality & Presentation skills

Behavioral

  • Values Integrity / Honesty / Respect
  • Communication Oral & Written skills / Listening
  • Executive Presence
  • Business / Telephone Etiquette
  • Influencing Skills
  • Empathy
  • Self-driven / Initiative
  • Ability to manage stress and ability to adapt to cater to client management
  • Willingness to learn

Job Classification

Industry: BPM / BPO
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Customer Engagement
Employement Type: Full time

Contact Details:

Company: Matrimony com
Location(s): Kochi

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Keyskills:   Sales Customer Relationship Selling Skills Client Retention Cold Calling Inside Sales Service Sales Customer Handling Client Satisfaction

 Fraud Alert to job seekers!

₹ .75-5.5 Lacs P.A

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Matrimony com

Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both ...