Senior Contact Center Operations Manager | Government Projects @ TOP MNC

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Senior Contact Center Operations Manager | Government Projects

TOP MNC
5 - 9 years
Raipur
24 days ago
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Job Description

1 Year initial LPE contract (Extendable)

5Days Work from Office (Raipur, Chhattisgarh)

Required:

1. Education - BE / BTech any specialization

2. 5+ years of contact center experience

3. 3+ years of experience in working with state/central government projects

4. Experience of defining the standard operating procedure (SOP) for contact centers

5. Experience of managing call center operations

6. Preferred contact center certification

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Contract

Contact Details:

Company: Top MNC client
Location(s): Raipur

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Keyskills: Contact Center Operations Management Standard Operating Procedures Development Government Project Management Customer-Centric Approach Call Center Technologies & Tools Problem Solving KPI Monitoring & Reporting Team Leadership & People Management

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₹ 12-15 Lacs P.A

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Senior Contact Center Operations Manager | Government Projects @ TOP MNC

Home > Operations