Operations Associate
- Tech SMCSquared GCC
- 2 - 5 years
- Bengaluru
- 4 days ago
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Job Description
Role & responsibilities
- Make needed changes within account records related to the receipt of bankruptcy notices, validation of debt requests, death certificates, debt consolidation requests, and military orders.
- Negotiate debt consolidation settlement agreements as outlined by guidelines and procedures.
- Accurately posts payments received from bank lockbox to system of record and ensures each payment batch is balanced daily
- Handle the clerical functions of processing debit card chargebacks.
- Must multi-task, including researching information through multiple systems, to make judgment decisions based on the data reviewed.
- Relentlessly ask questions of the tools used and accounts serviced to uncover anomalies and risks to the business and provide user and feedback to various teams across the company.
- Complete back-end exception tasks as requested by front-line agents
- Follow and apply Standard Operating Procedures (SOPs) appropriately.
- Perform other duties or tasks as assigned.
Preferred candidate profile
- Communication: Communicates clearly, in both verbal and written form.
Ethics and Responsibility: Acts with dignity and respect, connecting with both internal and external partners. Gains confidence and trust of others through principled behavior. - Flexibility/Adaptability: Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience. Ability to work extended hours/weekends as needed.
- Ownership: Achieves successful results by focusing on performance that enhances the customer experience and applies a sense of urgency in the effort to create value for the company. Is proactive in identifying opportunities for improvement in process, policies and customer service solutions.
- Teamwork: Builds effective working relationships and collaborates as a team player, using positive flow of communication when voicing concerns.
- Proficient in Microsoft Office Products (Outlook, Excel, Word)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Tech SMCSquared GCCLocation(s): Bengaluru+ View Contact
Keyskills: Loan Operations Credit Operations Mortgage Lending Operations Loan Processing
Fraud Alert to job seekers!
₹ 50,000-3 Lacs P.A
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