HealthCare Voice Support @ Wroots Global

Job Description

Voice hiring for AR calling and health insurance International Voice.

HealthCare Voice Support

Location :- Bangalore

Exp :- 6 to 40 Months

CTC :- 3 to 4.5 LPA

Shift :- US shift (Rotational)

Pick and drop available, Food available.

 

We are seeking a Patient Support Service Representative (Voice) to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fastpaced environment.

What job duties can I expect to perform as a Customer Support Representative

 

Handle inbound and outbound calls related to healthcare services.

Service customers seeking support with their monthly healthy benefit package.

This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.

Customers will seek help with replacement cards, balance checks, and contact information updates.

Successful associates can distinguish varying levels of customer complexity & communicate effectively.

Ensure compliance with HIPAA and other healthcare regulations.

Resolve customer queries efficiently while maintaining professionalism.

Maintain records of patient interactions and escalate complex cases when needed.

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Keyskills:   healthcare bpo healthcare voice insurance health insurance