Customer Service Representative
- Impact Hr And Km
- 80 Positions
- Nashik
- 19 days ago
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Job Description
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Customer Interaction:
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Respond promptly and professionally to customer inquiries via phone calls.
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Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures.
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Listen actively to understand customer needs and concerns, showing empathy and patience.
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Issue Resolution:
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Efficiently diagnose and resolve customer complaints and issues, striving for first-call resolution whenever possible.
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Escalate complex or unresolved issues to the appropriate department or supervisor.
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Follow up with customers to ensure their issues have been fully resolved to their satisfaction.
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Record Keeping:
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Accurately document all customer interactions, inquiries, and resolutions in the CRM system or designated customer support tools.
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Update customer records with relevant information.
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Product/Service Knowledge:
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Maintain a thorough understanding of all company products, services, pricing, and promotions.
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Stay informed about any updates, changes, or new offerings.
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Compliance & Quality:
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Adhere to all company guidelines, call scripts (if applicable), and quality standards for customer interactions.
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Ensure compliance with data privacy regulations and maintain customer confidentiality.
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Feedback & Improvement:
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Collect customer feedback and contribute to identifying recurring issues or areas for process and service improvement.
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Collaborate with team members and supervisors to share best practices.
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The Customer Service Representative (Telecaller) will be the primary point of contact for customers, handling inquiries, providing information, resolving issues, and ensuring a positive customer experience primarily over the phone. This role requires excellent verbal communication skills, a patient and empathetic approach, and the ability to efficiently navigate customer concerns while maintaining high standards of service.
Responsibilities
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service RepresentativeContact Details:
Company: Impact Hr And KmLocation(s): Nashik
Keyskills: performance management customer service leadership interpersonal skills
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Impact Hr And Km
Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies ...
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