Customer Care Executive-Virtual Assistant
- Mnc We Are Cmmi
- 3 - 6 years
- Pune
- 3 days ago
- Email to a friend
- Report this job
Job Description
With reference to your profile on Naukri.com portal, we are contacting you to share a better job opportunity for the role of Virtual Assistant with our own organization, Virtual Employee based in Noida.
COMPANY PROFILE:
Virtual Employee Pvt Ltd (Leading offshore company in Delhi NCR with a global presence)
Website: www.virtualemployee.co.in
We are looking for Virtual Assistant for our Pan India office.
No of positions: Multiple
Exp: 3+ years
Education: Any Graduate.
Work timings: Rotational Shift (Flexile as per requirement)
Work location: Kolkata / Indore /Jaipur / Lucknow/ Chandigarh/Mohali/ Dehradun /Bangalore/Chennai/Pune/Ahemdabad/Mumbai/ Kerala & Bhuwaneshwar.
No of days working: 5 Days Working.
Currently Remote Later WFO.
Job Description
We are looking for a Customer Service Virtual Assistant to provide exceptional support to our customers. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first mindset to ensure a smooth and positive experience for clients.
Key Responsibilities
- Customer Support & Communication: Respond to customer inquiries via phone or email in a timely and professional manner. Provide accurate information about products, services, and company policies. Maintain a friendly, helpful, and customer-focused tone in all interactions.
- Issue Resolution & Troubleshooting: Address and resolve customer complaints and concerns efficiently. Escalate complex issues to the appropriate team when necessary. Follow up with customers to ensure their concerns are fully resolved.
- Order & Account Management: Process orders, returns, refunds, and exchanges in accordance with company policies. Track shipments and provide customers with real-time updates. Assist customers with account setup, modifications, and troubleshooting.
- CRM & Data Entry: Maintain and update customer records in CRM systems such as Zendesk, HubSpot, or Salesforce. Log customer interactions and support tickets for seamless follow-ups.
- Follow-ups & Customer Retention: Send follow-up emails or messages to enhance customer satisfaction. Gather customer feedback and report key pain points to improve service quality. Offer proactive solutions to enhance the customer experience and retention.
- Administrative Support: Prepare customer service reports and performance summaries.
Mandatory Skills
- Minimum of 3 years of experience in Customer Service - Voice Process, with a strong ability to handle inquiries, resolve issues, and ensure smooth day-to-day processes. Experience is serving international customers (Majorly US & UK) is a must.
- Good written and spoken English skills with a neutral accent and should be able to express well and effectively.
- Intermediate proficiency in MS Office, particularly Excel and PowerPoint (Knowledge of creating macros, using pivot tables, and creating PowerPoint presentations in MS Office).
- Solid understanding of popular social media platforms like LinkedIn, Facebook, and Instagram, with the ability to post content, engage with users, and assist in basic platform management.
Good To Have Skills
- Conduct online research to gather accurate information and valuable insights on various topics, ensuring relevance and reliability.
- Candidates having US or UK accents will be preferred.
- Knowledge about commonly used CRMs such as Monday.com, Salesforce, HubSpot, or Zendesk, with the ability to navigate and perform basic tasks efficiently.
- Knowledge in basic graphic design tools like Canva or similar tools.
- Basic Knowledge of AI Tools such as ChatGPT, Gemini, or similar tools.
Work Schedule
- Shift timings and weekly offs will be based on client requirements and business needs.
- Candidates should be flexible to work in any shift, including morning, afternoon, evening, or night, as per business requirements.
While replying do not change the subject of email.
Regards,
Neelam Singh | HR -Recruitment
Virtual Employee Private Limited
Mobile: 8178338***
Email: ne********h@vi************e.com | Web: www.VirtualEmployee.co.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Mnc We Are CmmiLocation(s): Pune
Keyskills: Blended Process Customer Service Complaint Management Voice Process Customer Management US Process Communication Skills Customer Support International Clients Customer Care Customer Complaints International Process Customer Handling UK Process International BPO
Similar positions
Mnc We Are Cmmi
COMPANY INFORMATION: Virtual Employee Pvt. Ltd. is one of the leading offshore companies in Delhi NCR with a global presence in the USA and UK as well. Though primarily an IT company, VE has expertise in more than 70 domains across all industry verticals, such as Digital Marketing, Mobile App...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in