Key Account Manager
- Nest Digital
- 15 - 20 years
- Kochi
- 23 days ago
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Job Description
o Maximize revenue generation from assigned clients, through mining and farming
o Serve as the primary interface with clients for ongoing engagements. Responsible for customer engagement and satisfaction.
o Contain any escalations from the customer, without having to reach the Delivery Head/Sales Head
Responsibilities:
o Identify opportunities to expand NeST s footprint within existing client accounts through mining or farming
o Develop long-term strategies to maximize profitability.
o Work with the Business Council to ensure alignment with the goals for the business unit.
o Participate in Market Intelligence discussions to stay ahead of industry trends.
o Manage stakeholder relationships to understand current and future requirements.
o Actively seek feedback to enhance customer satisfaction and identify upsell/cross-sell opportunities.
o Collaborate with the delivery unit to ensure projects meet client expectations.
o Maintain a proactive approach to problem-solving and issue resolution
Job Classification
Industry: Software ProductFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: Nest DigitalLocation(s): Kochi+ View Contact
Keyskills: Sales Head Mining Customer satisfaction Market intelligence Issue resolution Delivery Head Management Customer engagement Revenue generation
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