Incident Manager
- Sify
- 7 - 12 years
- Noida, Gurugram
- 1 month ago
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Job Description
Hi
Greetings from Sify!!
I am reaching out on behalf of Sify, a rapidly growing and dynamic organization that has established itself as a strong player in its industry. As we continue to expand, we are actively looking for passionate and driven individuals like you to join us on this exciting journey.
We are currently hiring for multiple roles and would love to explore potential career opportunities with you. If youre seeking a vibrant and growth-oriented work environment, Sify could be the perfect place for you to thrive and grow professionally.
We invite you to share your updated resume so we can connect and discuss current openings that align with your experience and aspirations.
Additionally, if you know someone in your network who is looking for new opportunities, we would greatly appreciate it if you could forward this message to them or share their contact details with us.
Below, youll find a brief overview of Sify and the available job opening.
Sify Infinit spaces was created as a subsidiary to house all investments into the Data Center space, specifically colocation. As on date, Sify has 12 Data Center locations spread across India and offers approximately 200MW of IT power to the market with 2 more to be ready by the end of the year. The latest iteration of our Data Centers is AI ready, liquid cooled certified for GPX ready workloads. Apart from these, Sify has also built Data Centers for multiple state governments to house and expand their digital ambitions.
To know more, kindly visit us at https://sifyinfinitspaces.com/
Location : Noida
About the Role : Incident Management Engineer
Job Overview:
Job Title: Incident Management Engineer
Shift: 24x7 rotational shifts (including night shifts and weekends)
Role Summary:
The Incident Management Engineer will be part of the Global Command and Control Center (GC3) and will be responsible for real-time incident monitoring, response, escalation, coordination, and resolution support across all data center operations. This role ensures high availability, operational stability, and swift response to any events that may impact services.
Key Responsibilities:
- Monitor critical infrastructure alarms and system alerts through the centralized incident management platform.
- Should be able to interact with cross functional teams.
- Log and categorize incidents in line with defined SOPs.
- Perform initial triage and engage appropriate stakeholders for resolution based on severity levels.
- Act as a single point of contact during high-severity incidents, coordinating across functional teams.
- Maintain clear, concise, and timely communication with stakeholders during incidents.
- Ensure accurate and complete documentation of incidents and follow-up actions.
- Should track ticket ageing and intimate on ground team on the timelines or any delay approaches.
- Tracking for RCA from OEM if required for any incident where vendor involvement is required for RCA.
- Assist in root cause analysis and post-incident reviews.
- Support change and problem management functions as per GC3 protocols.
- Participate in shift handovers, ensuring smooth transition and full situational awareness.
- Prepare incident dashboards, reports, and trend analysis using MS Excel, PowerPoint, and other reporting tools.
- Analyze incident data for trends, recurring issues, and areas of improvement.
- Adhere to compliance and data security protocols.
- Maintain updated knowledge on all GC3 monitoring tools and operational workflows.
Required Skills & Qualifications:
- Bachelors Degree or equivalent (Technical data center background preferred).
- 2+ years of experience in incident management, NOC/SOC operations, or data center command center roles.
- Strong understanding of Data Centre infrastructure components (UPS, DG, Chillers, Air conditioning units, networking, servers, BMS, etc.).
- Good analytical skills with the ability to assess and prioritize incidents.
- Hands-on experience with MS Office Suite (Excel, Word, PowerPoint, Outlook) especially in preparing reports, incident trend charts, and dashboards.
- Proficiency in Excel functions such as Pivot Tables, VLOOKUP, conditional formatting, etc., for data analysis.
- Effective verbal and written communication skills.
- Experience working in 24x7 operations and rotating shifts.
- Familiarity with ITIL processes will be an advantage.
- Ability to work calmly under pressure and manage multiple incidents simultaneously.
If you are interested in above opportunity, then please share your updated profile for further discussion along with following details (Below details are mandatory without it profile will not be accepted)
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Thanks & Regards
Leena Jadhhav
HR Manager
Email: le**********v@si*****p.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: SifyLocation(s): Noida, Gurugram
Keyskills: Incident Management Data Center Operations ITIL
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