Job Description
What will you contribute?
This role will be based out of Bangalore, reporting to the BLR Team Leads. The individual will be responsible for managing BAU activities, maintaining environments, and supporting any additional services we provide.
Responsibilities & Deliverables:
Engaging with our internal and external customers to resolve customer issues Engaging with peers in other product groups to resolve issues that span multiple products
Working closely with other functions, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement.
Providing accurate and complete information to the R&D team, where required, enabling them to fix the software without delay.
Required Experience:
MBA Finance or equivalent
Any financial certification will be an advantage
Should be very good at analytical and problem solving skills.
Any technical certifications will be a plus.
Mandatory Soft Skills:
Should be fluent in English.
Good oral and written communication skills
Aspires to learn, Fast learner
Possesses right attitude and is a team player
Displays very good trouble shooting skills
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
Medical, life & disability insurance, retirement plan, lifestyle and other benefits
Job Classification
Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time
Contact Details:
Company: Finastra
Location(s): Bengaluru
Keyskills:
Career development
Technical Associate
Financial inclusion
Analytical
Finance
Banking
Management
Troubleshooting
Software solutions
Financial services
