PE-CX-Multi Channel Helpdesk @ Cognizant

Home > Non Voice

PE-CX-Multi Channel Helpdesk

Cognizant
0 - 2 years
Hyderabad
9 days ago
Email to a friend
Report this job

Job Description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will drive efficiency and improve service delivery.

Responsibilities

Provide exceptional support to customers through various communication channels ensuring timely and accurate responses

Utilize MS Excel to analyze data and generate reports that enhance decision-making processes

Collaborate with team members to identify and resolve technical issues improving overall service quality

Assist in the development and implementation of strategies to optimize helpdesk operations

Monitor and evaluate helpdesk performance metrics to ensure alignment with company goals

Engage with customers to understand their needs and provide tailored solutions that enhance satisfaction

Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery

Support email marketing initiatives by providing technical assistance and troubleshooting

Contribute to display advertising projects by offering insights and technical expertise

Ensure compliance with company policies and procedures in all helpdesk activities

Participate in training sessions to enhance skills and knowledge relevant to the role

Foster a collaborative work environment that encourages innovation and teamwork

Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions. Qualifications

Demonstrate proficiency in MS Excel including data analysis and report generation

Possess strong communication skills in English both written and spoken

Experience in display advertising and email marketing is a plus

Ability to work effectively in rotational shifts and adapt to changing priorities

Strong problem-solving skills and attention to detail

Ability to collaborate with team members and contribute to a positive work environment

Eagerness to learn and stay updated with industry trends and technologies.

Certifications Required

Microsoft Office Specialist: Excel Certification

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: email marketing data analysis channel helpdesk excel marketing initiatives continuous improvement performance metrics display advertising strong communication skills technical assistance writing solution implementation communication skills customer experience

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Crm Executive - Health Insurance/ Tpa Helpdesk

Stenhouse Insurance

1 - 3 years

Chennai

20 days ago

₹ Not Disclosed

Helpdesk Senior Associate - Full Time

NTT DATA Business

2 - 5 years

Bengaluru

21 days ago

₹ Not Disclosed

Helpdesk Associate - L1 technical guidance

NTT DATA Business

1 - 6 years

Bengaluru

22 days ago

₹ Not Disclosed

Crm Executive (health Insurance/tpa Helpdesk)

Stenhouse Insurance

1 - 4 years

Chennai

2 mths ago

₹ Not Disclosed

Cognizant

Company DetailsCognizant Technologies Ltd

PE-CX-Multi Channel Helpdesk @ Cognizant

Home > Non Voice