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Travel Support Associate/ Sr. Travel Support Associate (Implant) @ Itilite

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 Travel Support Associate/ Sr. Travel Support Associate (Implant)

Job Description

  • Manage bookings for flights, hotels, buses, and trains as per customer requirement
  • Handle trip requests by:
  • Understanding customer requirements and identifying cost-effective and efficient travel options
  • Confirming itinerary availability
  • Finalizing travel arrangements and complete end to end bookings for customers
  • Ensure all bookings comply with corporate travel policies
  • Maintain accurate records of transactions and bookings
  • Achieve performance goals including SLA compliance, TAT, quality, AHT, FCR %, escalations %, and cost efficiency
  • Offer customer support for travel-related queries and concerns via calls, chats, and emails and in person requests
  • Communicate with the internal employees and stakeholders in a timely manner and provide regular insights and VOC
  • Provide regular reports to higher management on performance, achievements, and challenges

Job Classification

Industry: Software Product
Functional Area / Department: Administration & Facilities
Role Category: Administration
Role: Travel Desk Coordination
Employement Type: Full time

Contact Details:

Company: Itilite
Location(s): Chennai

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Keyskills:   GDS Sabre Expedia Travel Support Galileo English Customer Support Rotational Shift Tamil SLA compliance

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Itilite

Itilite is in search of a skilled content marketer, entrusted with guiding its path towards becoming the global leader in Travel & Expense SAAS. Positioned at the Series C stage, Itilite is resolutely pursuing the goal of digitalizing corporate travel and expenses, striving to render the experie...