Delivery Manager RPA (Work-From-Home)
- Ktech Products
- 10 - 15 years
- Hyderabad
- 3 days ago
- Email to a friend
- Report this job
Job Description
Head of Delivery - RPA and OCR
Overview of the Role :
An experienced Head of Delivery - RPA and OCR will lead the execution of automation projects across sectors with major focus on the education sector. This role will involve driving the delivery of RPA and OCR solutions across administrative and academic functions, managing a distributed team across the US and India, and ensuring high-quality, on-time delivery despite time zone differences. The ideal candidate will be a hands-on technical leader with expertise in debugging, solutioning, and ensuring the quality of automation solutions in an education-focused environment.
Key Responsibilities:
1. Technical Leadership & Solution Design:
- Lead the technical design, development, and deployment of RPA and OCR solutions, ensuring they align with business goals in the education sector (e.g., admissions, grading, student records).
- Own the debugging and troubleshooting process, ensuring smooth execution of automation workflows and identifying opportunities for optimization.
- Work with the US-based clients to understand requirements, provide technical solutions, and translate them into actionable automation strategies.
- Drive the technical architecture and scalability of solutions, ensuring the ability to handle increasing volume and complexity.
2. Quality Assurance & Delivery Management:
- Ensure the quality and accuracy of all RPA and OCR implementations by applying best practices for testing, debugging, and solution validation.
- Oversee code reviews and provide guidance to developers, ensuring that the team adheres to high standards of coding and automation quality.
- Develop and implement comprehensive test plans for automation solutions to ensure robust, bug-free deployment in live environments.
- Ensure that automation projects are delivered on time, on budget, and to the highest quality standards.
3. Managing US-India Delivery:
- Manage the end-to-end delivery of automation projects with a geographically distributed team (primarily US and India), handling time zone differences and ensuring seamless collaboration.
- Act as the key point of contact between the US-based clients and the India-based delivery team, managing expectations and resolving any issues that arise due to time zone gaps.
- Coordinate and optimize the work schedule across regions to ensure that project milestones are met in a timely manner.
- Provide regular updates to US-based clients on project progress, risks, and timelines, ensuring alignment with business goals.
4. Stakeholder & Team Management:
- Foster strong relationships with stakeholders in the US to understand their needs and ensure alignment between the clients expectations and the delivered automation solutions.
- Mentor and guide the delivery teams in India, providing support in technical areas, ensuring skill development, and maintaining high levels of motivation and engagement.
- Manage cross-functional teams, ensuring clear communication and efficient collaboration between business, technical, and operational teams in both regions.
5. Process Optimization & Continuous Improvement:
- Identify areas for process improvement and work closely with both business and technical teams to optimize workflows using RPA and OCR.
- Advocate for the adoption of best practices and standards in RPA and OCR development across both the US and India teams.
- Continuously monitor and measure the performance of automation solutions and work to drive improvements in both quality and efficiency.
Qualifications:
Education:
- Bachelors degree in Computer Science, Engineering, Information Systems, or a related field (Masters preferred).
Experience:
- 7+ years of experience in delivering RPA and OCR solutions (Minimum 3+ years of UiPath experience, 1+ years of OCR experience) with a strong focus on testing, solution design, and delivery management in an education context.
- 3+ years of experience managing distributed teams (US and India), with expertise in time zone management and cross-regional collaboration.
- 5+ years of customer communication experience
- 2+ years of experience working with at least one ERP application (HR, Finance, Student System, Salesforce, Workday, Oracle ERP Cloud, EBS, or SAP)
- Strong experience with RPA tools (e.g., UiPath, Blue Prism, Automation Anywhere) and OCR technologies (e.g., ABBYY, Kofax).
- Proven track record in managing the technical delivery of automation projects and ensuring high-quality, bug-free deployment.
- Experience with educational systems, including student information systems, learning management systems, and administrative workflows (admissions, grading, compliance) is a plus.
- Should have a good understanding of Automation and UI Selectors.
- Should have implemented Bots using multiple Frameworks.
- RPA Architecture, Chatbot AI experience, Stress Testing, Performance Testing , experience will be a plus.
Skills & Competencies:
- Excellent project management skills with a focus on Agile methodologies.
- Experience in managing US-India delivery teams, optimizing work schedules, and managing time zone gaps.
- Strong communication skills, with the ability to interact with clients, stakeholders, and technical teams in both regions.
- In-depth understanding of the education sectors operational processes and regulatory requirements.
- Proven ability to lead teams, solve complex technical problems, and deliver high-quality automation solutions.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: IT Project LeadEmployement Type: Full timeContact Details:
Company: Ktech ProductsLocation(s): Hyderabad+ View Contact
Keyskills: Automation Anywhere Rpa Automation Uipath OCR Bot
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in