AM - Customer care-HEA012517
- Genpact
- 3 to 7 Yrs
- 8 days ago
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Job Description
- Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. The company is characterized by its profound curiosity, entrepreneurial agility, and commitment to delivering enduring value to its clients. Driven by the relentless pursuit of a world that functions better for people, Genpact serves and revolutionizes leading enterprises, including Fortune Global 500 companies, by leveraging its extensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, Customer Service. As an Assistant Manager, your primary responsibilities will include driving continuous improvement and developing a strategy for your team to achieve organizational goals. You will be expected to monitor team members, offer guidance when necessary, oversee day-to-day operations, generate reports to update the company on the team's progress, build rapport with internal and external stakeholders, address any issues that may arise during shifts promptly and professionally, ensure the delivery of the highest levels of customer service at all times, assist the Manager in ensuring the business runs effectively and efficiently, and communicate clear instructions to team members. Minimum Qualifications: Qualifications we seek in you: - Graduation in any stream except B.Tech and Technical Graduation & Law - Substantial experience in Insurance Operations related to Customer Service backend operations for Group Disability, Employee Benefit, or Worker Compensation products, including Contract management and New Business and Proposal Support - Relevant experience in Team Handling or people-facing roles, with a proven track record of managing 15 to 20 resources and maintaining an engaged workforce - Proficiency in Insurance knowledge and the ability to comprehend and interpret Insurance terminology - Proficient in MS Excel, MS Word, and MS PowerPoint - Ability to conduct root-cause analysis for highlighted process gaps - Collaborative approach to resolving issues with stakeholders, peers, and sub-process areas - Ability to analyze data, adopt a data-driven and fact-based approach Preferred Qualifications: - Strong analytical and problem-solving skills - Effective verbal and written communication with businesses - Demonstrated ability to establish productive working relationships with clients and internal stakeholders Job Details: - Job Title: Assistant Manager - Location: India-Jaipur - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting Date: Apr 2, 2025, 7:05:22 PM - Unposting Date: Ongoing - Master Skills List: Operations - Job Category: Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: AM - Customer care-HEA012517Contact Details:
Company: GenpactLocation(s): Jaipur,+ View Contact
Keyskills: Customer Service Continuous Improvement Team Management Data Analysis Insurance Operations MS Excel MS Word MS PowerPoint Root Cause Analysis Problem Solving Stakeholder Management
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