Key Accounts Manager (Only from SaaS Based Industry)
- Shiprocket
- 4 - 8 years
- Noida, Gurugram
- 21 days ago
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Job Description
ROLE OVERVIEW
Engage 360 is designed to revolutionize e-commerce marketing with cutting-edge data models, delivering superior ROAS and
helping merchants achieve a remarkable 10x ROI. This industry-first omni-channel tool integrates WhatsApp, SMS, Email, and RCS,
addressing recent restrictions on WhatsApp marketing communications.
As an Enterprise Sales Specialist for Engage 360, you will play a pivotal role in driving revenue growth for this product by onboarding
and building long-term relationships with key enterprise clients. Your primary responsibilities will include identifying and targeting
high-value accounts, crafting tailored solutions to meet complex business needs, and negotiating strategic contracts. You will
collaborate closely with cross-functional teams to deliver exceptional service and ensure client satisfaction. We are looking for
motivated individuals who have a strong background in sales and marketing and are passionate about technology and e-commerce.
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for assigned high-value D2C brands; build long-term relationships and drive satisfaction.
- Account Growth: Identify upselling and cross-selling opportunities across Shiprockets suite of services (including logistics, marketing automation, retention, fulfillment).
- Business Strategy & Consulting: Understand the clients business models, pain points, and growth goals to offer tailored solutions and strategic support.
- Performance Tracking: Monitor key metrics (GMV, NPS, retention, activation) and work with internal teams to ensure delivery against SLAs.
- Stakeholder Coordination: Liaise with internal product, tech, operations, and marketing teams to resolve client issues and implement new solutions.
- Onboarding & Enablement: Oversee the smooth onboarding of new clients and provide training on Shiprockets platform and tools.
- Market Insights: Share customer feedback and market intelligence with internal teams to influence product development and service innovation.
Interested folks can share CV at sh*********v@sh*******t.com or drop your CV here - https://forms.gle/EJfN5dXXt8dshoG78
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: ShiprocketLocation(s): Noida, Gurugram
Keyskills: Key Accounts Upselling Cross Selling Client Servicing Customer Retention
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