Ait Kmo Program Manager Ii, Ait
- Amazon
- 6 - 11 years
- Hyderabad
- 12 days ago
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Job Description
Please note: Position is based in either Bangalore, KA or Hyderabad, TG (Remote exceptions not available), with applicable work-from-office policies. Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, and provide solutions to assist our third-party business partners better serve their customers. The Audit & Insights Team (AIT) is seeking an experienced KMO Program Manager to provide comprehensive knowledge management and operational solutions for our global audit programs. This role will be responsible for end-to-end delivery of KMO solutions, from program onboarding to maintenance, while ensuring operational excellence through effective content, communication, and learning strategies. 6+ years of experience in program or audit life-cycle management, preferably in knowledge management operationsBachelors degree in related field or equivalent practical experience
Demonstrated experience in developing and maintaining SOPs, training materials, and learning curricula
Strong track record of using data and metrics to drive improvements and measure program effectiveness
Excellent verbal and written communication skills with ability to engage multiple stakeholders
Advanced proficiency in MS Office suite, particularly Excel (pivot tables, complex formulas, data analysis)
Experience in instructional design and content development for global audiences
Proven ability to work in fast-paced, ambiguous environments and adapt to changing priorities Preferred Qualifications:
Industry certifications in instructional design, knowledge management, or project management
Experience managing certified instructor programs
Demonstrated expertise in learning management systems and content management systems
Previous experience in audit operations or related field
Experience with multiple learning methodologies and content delivery platforms
Strong stakeholder management skills across all organizational levels
Background in process improvement and operational excellence The ideal candidate will be detail-oriented, strategic in thinking, and able to balance multiple priorities while maintaining high standards of quality. They should have a proven track record of developing and implementing successful knowledge management solutions in a global environment. Key Responsibilites Program Management
Lead end-to-end program onboarding and implementation
Develop and maintain comprehensive SOPs for all audit programs
Manage existing program learning needs and implement improvements
Track and report on program metrics and KPIs Learning & Development
Design and develop learning curricula for new and existing programs
Create and maintain training plans for global audit teams
Manage and develop certified instructor program
Implement innovative learning solutions beyond traditional training methods Content & Communication
Develop and maintain high-quality content for global auditors
Create effective communication strategies for program updates and changes
Ensure consistency and accuracy of all program documentation
Manage content lifecycle and updates Stakeholder Management
Partner with cross-functional teams to identify and address program needs
Build and maintain relationships with key stakeholders
Provide regular updates on program status and improvements
Influence stakeholders to drive program adoption and success Innovation & Improvement
Identify opportunities for program optimization
Implement data-driven improvements to existing processes
Develop and execute strategic roadmaps for program growth
Lead continuous improvement initiatives
5+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Job Classification
Industry: InternetFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: MS Office suite Data analysis Content management Operational excellence Project management Process improvement Continuous improvement Stakeholder management SQL Auditing
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