Renewals Manager -Telco
- Cisco
- 15 - 20 years
- Mumbai
- 8 days ago
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Job Description
Who You'll Work With
This role resides in the Customer Experience organization, one of Ciscos fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.
What You LL Do
- Quota-carrying professional responsible for managing the renewal of recurring offers. Collaborates with Cisco sales and customer success teams and partners, develop strategies to ensure timely renewals and minimize revenue attrition. RMs oversee the renewals process, validate customer data, and leverage negotiation skills to maintain agreement integrity. Acting as trusted advisors, they assess revenue risks, address customer pain points, and drive recurring revenue growth through effective renewals.
- Core Responsibilities -
- Owner of the renewal processManage renewal quotes and ensure on-time closures
- Collaborate with CS, and Account teams to align strategies
- Risk Mitigation and customer retention
- Upsell to drive growth in recurring revenue
- Demonstrates technology's business value to customers
- Success Measures
- IQRR
- Attrition Expansion
- ALC to EA Conversion
- Deal Pulse
- SFDC Hygiene
Who You Are
Strengths needed:
- The Renewal Manager will be encouraged to have over 15 years of Sales experience and quota-carrying in the Technology industry or equivalent industries.
- Understands basic business mathematics, financial strategies, and performance indicators and applies that knowledge to the client's economic and buying environment.
- Must be able to negotiate large and sophisticated deals with C Level executives. If experienced with SP customers, it will an advantage
- Optimally explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one's proposal.
- The candidate should have experience in building effective account plans and communicating them to collaborators.
- Excellent written and oral communication skills with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating.
Required Experience, Skills, and Alignment:
- Proficiency in SalesForce.com and system and database proficiency (Oracle Service Contracts/Discovery experience a plus)
- Analytical skills to interpret data and produce summaries
- Effective customer services skills to resolve partner/customer issues
- Excellent presentation skills
- Highly developed negotiation/influencing skills.
- Excellent decision-making skills and self-reliance with the ability to make decisions.
- Positive demeanour, professional work ethic, and standards.
- Proven understanding and passion for technology. (Service Provider will be an advantage).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Enterprise & B2B Sales - OtherEmployement Type: Full timeContact Details:
Company: CiscoLocation(s): Mumbai+ View Contact
Keyskills: Renewal Management Risk Mitigation SalesForce Oracle Service Contracts Sales customer service account planning
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