Back Office Customer Expert - Mumbai
- Teleperformance
- 2 to 6 Yrs
- All India
- 7 days ago
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Job Description
- Join Teleperformance and be part of a team where excellence meets opportunity. Teleperformance is a global leader in customer experience management, providing omnichannel support to top companies worldwide with diverse service locations that offer flexibility and broad reach. Why Choose Teleperformance At Teleperformance, we prioritize our employees, building enduring relationships within our teams and communities. Our commitment to employee satisfaction sets us apart. We leverage advanced support technologies and processes to deliver outstanding results, cultivate long-term client relationships, and make positive contributions to local communities. Join our exceptional team at Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. General Customer Service Role: As part of our customer service team, you will provide post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This includes remote customer service via phone, online chat, or text, handling a high volume of low complexity inquiries, as well as customer issues analysis and resolution for higher complexity inquiries typically performed in an office environment. In addition, you may be involved in distribution center customer service, acting as a liaison between customers, production, and distribution departments for specific customer orders, and providing technical and non-technical support in a walk-in service center. Requirements: Candidates for this position should have a basic knowledge of job procedures and tools acquired through work experience, and may require vocational or basic technical education. This role requires moderate supervision and the ability to solve routine issues independently, with occasional deviations or improvements to standard procedures. Join Our Team: At Teleperformance, we are dedicated to providing an environment where our employees feel valued, inspired, and supported so they can bring their best selves to work every day. We believe that happy and healthy employees are more productive, creative, and engaged. We are committed to creating a workplace that promotes happiness and a healthy work-life balance, fostering a culture of inclusion and diversity where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. Job Application Accommodation: If you have questions or require accommodation for any disability during the application process, please contact your local Teleperformance location for assistance.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Back Office Customer Expert - MumbaiContact Details:
Company: TeleperformanceLocation(s): All India+ View Contact
Keyskills: Customer Service Technical Support Customer Support Resolution Liaison Supervision Problem Solving
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Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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