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Associate Process Manager @ eClerx

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eClerx  Associate Process Manager

Job Description

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.Specialism KYC, AML, Due DiligenceAPM Roles & responsibilities:Specialism - KYC, AML, Due Diligence
  • As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation.
  • The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation.
  • He/She should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries.
  • He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving.
  • He/She should have strong capabilities in PowerPoint, MS Word and MS Excel.
  • Independently handle clients and client calls establish self as a valued partner
  • Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
  • Build domain expertise and lead from the front.
  • Help knowledge management endeavour by sharing process knowledge and best practices within the teams
    • Functional & Technical Skills:
  • Graduation (Bcom, BBA, BBM, BCA) Post Graduation (Mcom, MBA, PGDM)
  • 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of KYC, AML, Due Diligence.
  • Should be able to understand, manage and calculate risks.
  • Should be good with logical and quantitative abilities.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Operations - Other
    Employement Type: Full time

    Contact Details:

    Company: eClerx
    Location(s): Hyderabad

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    Keyskills:   KYC aml operations management project management due diligence team management forecasting team handling customer service rostering avaya cms workforce management knowledge management real time analysis process management team leading mis rta wfm

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