Cross Functional Lead - L1
- Teqto System
- 5 to 9 Yrs
- 9 days ago
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Job Description
- As a cross functions lead at Wipro Limited, you will be responsible for serving as a single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in a Multi-vendor Environment. Your role will involve connecting, updating, and managing discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services including Networking, Servers, VMware, and storage. You should have the capability to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across the technical towers. Leading the ITIL Process resources to achieve the Process KPIs and Service level targets will be a key aspect of your responsibilities. You will also act as a crisis manager during critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, and work towards achieving Availability and capacity targets. Ensuring Process adherence, meeting the Quality norms of Wipro and the Customer, driving internal audits, defining and driving service improvement programs based on external audit findings, and reporting the Customer on all Process areas as per the Contractual agreements will be part of your duties. To be successful in this role, you should have 10 - 14 years of experience in ITSM practice managing various ITIL process roles such as Incident manager, Problem manager, Change manager, Asset and Configuration manager. Possessing certifications like ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate, SIAM Foundation / Architect Certification, and having good knowledge of ITSM Tools like ServiceNow, Remedy, HPSM, etc. will be advantageous. Other mandatory skills include ITIL Cross-Functional Service Management and experience of 5-8 years in the field. Additionally, having excellent team management skills, inter-personal skills, presentation skills, verbal and written communication skills, facilitation skills, documentation and process flow diagramming skills, and being a Graduate or Postgraduate in Management / Engineering / Computer sciences will be beneficial for this role. Join Wipro to be a part of an end-to-end digital transformation partner with ambitious goals. Embrace reinvention and constant evolution in a business powered by purpose. Realize your ambitions and contribute to building a modern Wipro that empowers you to design your own reinvention. Applications from people with disabilities are explicitly welcome.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Cross Functional Lead - L1Contact Details:
Company: Wipro LimitedLocation(s): Maharashtra,+ View Contact
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Teqto System
Teqto system is professional IT service provider in web technologies as well as mobility. Since 2011 we had delivered successful business driven technology solution to small and medium enterprise.
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