Operations Manager @ Indium Software

Job Description

You have moderate experience with a minimum of 24 months. You must have at least 12 months of experience in at least one of the following areas: Software testing, Bugs triaging, Audits/quality checks, Subject matter expert, Technical issue resolution. You should have proficient working knowledge of MS Office or Google suite, along with basic experience with JIRA or ticketing tools. Exceptional reading comprehension and English writing skills are required, as well as basic knowledge of SQL. Experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP is necessary. You should be proficient in data analysis techniques and root cause identification methodologies such as fishbone diagram analysis, RCA, and 5-whys. Your responsibilities include achieving high program health by taking charge of the responsibilities end-to-end in real-time. You must meet or exceed the defined targets for the team in terms of productivity, quality, SLA, efficiency, and utilization. Ensuring process adherence, identifying process gaps & improvements, managing multiple responsibilities along with core duties, conducting quality audits regularly, managing policy, training, reporting, quality if there are no separate POCs for the same are part of your role. You should possess high attention to detail, excellent logical reasoning ability, and a bias for action. Ability to identify and report high-impact issues with minimal loss of time is crucial, along with a high ability to reason and comprehend unclear issues. You should be able to read a complex, multipage Standard Operating Procedure manual, write concise and accurate English, and have a basic understanding of quality and quality control. Performing repetitive tasks over a long period at a high level of accuracy and quality is expected. Additionally, you should be able to memorize engineering terminologies and project-related details, be familiar with using smartphones, virtual test platforms, and getting directions on a smartphone. At Indium, diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the **@** women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.,

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Keyskills:   Software testing MS Office Google suite JIRA SQL Excel Google Sheets Data analysis Quality control Subject matter expert