IT Service Management (Assistant Manager)
- Hisol Technologies
- 8 to 12 Yrs
- karnataka
- 2 days ago
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Job Description
- As an IT Service Management (ITSM) Manager, you will play a crucial role in defining and implementing strategies, frameworks, and processes to ensure the efficient and effective delivery of IT services within our organization. Your strong leadership skills, technical expertise in ITSM frameworks, and ability to drive transformational change and innovation will be key to your success in this role. Your responsibilities will include developing and executing strategies, policies, and procedures aligned with industry best practices such as the ITIL framework to optimize IT service delivery and support business objectives. You will lead and manage a team of professionals, overseeing tool configuration and ensuring alignment with organizational goals. Monitoring key performance indicators (KPIs), metrics, and benchmarks will be essential for assessing ITSM performance and driving continuous service improvement initiatives. Collaboration with IT leadership, stakeholders, and business units will be necessary to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives. You will drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements. Your role will also involve leading the implementation and optimization of ITSM tools such as ServiceNow to automate workflows, streamline processes, and enhance the end-user experience. Providing strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards will be crucial for driving innovation, cost-effective solutions, and competitive advantage. Managing vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations will also fall under your responsibilities. Additionally, you will develop and manage resource allocation and staffing plans to support current and future operational needs. Your ability to prepare and present reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives will be essential. Leading best practices within the Managed Services, focusing on continuous training and development of operations teams, and contributing to the development of Governance Services IP will be part of your role. To be successful in this position, you should hold a Bachelor's degree in information technology, Computer Science, Business Administration, or a related field, with a Master's degree being preferred. You should have at least 8 years of experience in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies in complex organizational environments. Strong technical expertise in ITSM frameworks like ITIL and COBIT, as well as experience with ITSM tools and technologies, will be required. Excellent leadership, interpersonal, and communication skills, along with strong analytical and problem-solving abilities, will be crucial for success in this role. Having an ITIL Expert certification or higher-level ITIL certifications will be preferred. You should also have a proven track record of successfully leading ITSM programs, initiatives, and projects. Being well-versed in MS Office tools and the Internet, having good time management skills, and the ability to work under pressure while meeting deadlines are essential requirements for this role. You should be self-motivated, able to work independently with limited supervision, flexible on timings, and willing to work in an unstructured environment. Familiarity with the tools, concepts, and methodologies of quality management will also be beneficial for this position.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: IT Service Management (Assistant Manager)Contact Details:
Company: ISG InformationLocation(s): Karnataka+ View Contact
Keyskills: IT Service Management Leadership Change Management Strategic Planning Process Optimization Vendor Management Resource Allocation Stakeholder Management
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Hisol Technologies
We have delivered services to the largest clients on their latest and technically advanced projects in core industries like Aerospace, Automotive, AI, 5G, Memory solutions has a highly experienced team in ASIC design domain (VLSI)
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