Process Associate - Commercial Leasing
- Genpact
- 0 to 4 Yrs
- 5 days ago
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Job Description
- Genpact is a global professional services and solutions firm with 125,000+ employees across 30+ countries. We are driven by curiosity, agility, and the commitment to create lasting value for clients. Our purpose is the relentless pursuit of a world that works better for people by serving and transforming leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Associate - Cash Application. We are looking for professionals with OTC experience who have worked on SAP ERP, preferably in collections management. The ideal candidate should have a good understanding of the upstream and downstream processes of Collection/Exceptions. **Responsibilities:** - Respond to email/phone queries related to disputed cases. - Research and analyze disputes/deductions in ERP. - Follow up with various departments to obtain supporting documents/information for dispute/deductions/resolution. - Identify opportunities and recommend solutions for process and automation improvements. - Provide daily reporting of individual portfolios to track and monitor past dues and pending items. - Implement strategies to reduce turnaround time on research and issue resolution to expedite all cases and avoid adverse customer impact. - Collaborate with team members to process any ad hoc requests promptly. - Deliver quality customer service by researching and responding to all internal and external partner inquiries quickly, effectively, and professionally. - Escalate problems to senior staff members or management as necessary. **Qualifications:** **Minimum Qualifications:** - B.Com degree. - Freshers are eligible. - Excellent English interpersonal skills. **Preferred Experience:** - Prior cash application experience. - Proficiency in MS Excel. **Location:** India-Jaipur **Schedule:** Full-time **Education Level:** Bachelor's/Graduation/Equivalent **Job Posting Date:** July 11, 2024, 9:21:23 AM **Unposting Date:** September 9, 2024, 1:29:00 PM **Master Skills List:** Operations **Job Category:** Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Process Associate - Commercial Leasing andContact Details:
Company: GenpactLocation(s): Jaipur,+ View Contact
Keyskills: OTC SAP ERP Collections Management Process Automation Reporting Customer Service MS Excel Research Analysis
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