Account Quality Manager - L1
- Tredence
- 5 to 9 Yrs
- karnataka
- 7 days ago
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Job Description
- Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions for clients" most complex digital transformation needs. With a holistic portfolio of capabilities in consulting, design, engineering, and operations, we assist clients in achieving their boldest ambitions and establishing future-ready, sustainable businesses. Our global team of over 230,000 employees and business partners spread across 65 countries is committed to helping customers, colleagues, and communities thrive in an ever-changing world. For more information, please visit www.wipro.com. Role: As a Quality Deployment Assurance Specialist at Wipro, your primary responsibility is to ensure the quality of deployment for assigned accounts and contribute to the establishment of mechanisms that enhance and sustain customer satisfaction levels. You will play a crucial role in enhancing customer advocacy by predicting and preventing escalations and dissatisfactions, while fostering a culture of continuous improvement within the assigned accounts. Key Responsibilities: - Implement a deployment quality strategy for the assigned accounts - Provide inputs for developing strategies considering quality standards, client expectations, and monitoring mechanisms - Review and reallocate priorities to align with the overall business strategy - Support completion of the Annual Customer Satisfaction survey and address queries promptly - Conceptualize action plans by engaging with clients and internal stakeholders - Drive tracking of action plans to ensure sustained customer satisfaction in various projects - Conduct Quarterly pulse surveys for selected accounts - Assist in tracking and managing client escalations for closure - Drive mechanisms for preventing client escalations by creating an early warning system - Participate in Monthly and Quarterly Business reviews to ensure adherence to quality processes and define new life cycle models - Drive upskilling of delivery teams on quality management tools and knowledge sharing practices - Support collection of metrics on process performance and publish compliance and metrics dashboards regularly - Cultivate a culture of continuous improvement in the assigned accounts to enhance efficiency and productivity - Facilitate knowledge sharing and process streamlining within the accounts - Plan and drive year-on-year improvement goals through process enhancements and automation - Lead and drive engagement initiatives for the team - Track team satisfaction scores and implement initiatives to enhance engagement Required Skills: SAP SFSF Testing Experience: 5-8 Years Join us at Wipro and be part of our journey to reinvent the future. We are committed to building a modern Wipro and seeking individuals who are inspired by reinvention, both in their careers and skills. Embrace the evolution of our business and industry with us. Come to Wipro, realize your ambitions, and be empowered to design your own reinvention. We welcome applications from individuals with disabilities.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Account Quality Manager - L1Contact Details:
Company: Wipro LimitedLocation(s): Karnataka+ View Contact
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