Head of IT Service Excellence
- Siemens
- 10 to 14 Yrs
- 4 days ago
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Job Description
- We are looking for an exceptional leader to oversee our service ecosystem with vision and precision as the Head of IT Service Excellence and Orchestration for Global Cloud and Hosting services. In this role, you will be responsible for managing a comprehensive portfolio of global managed services, ranging from traditional data centers to cutting-edge cloud platforms and emerging edge computing solutions. Your focus will be on balancing technical excellence with business acumen to ensure that our services deliver maximum value while upholding the highest standards of reliability, security, and performance. This position is at the intersection of technology strategy and operational excellence, requiring the ability to navigate complex multi-vendor relationships, drive innovation in hybrid environments, and inspire teams to deliver exceptional service experiences. You will collaborate with senior stakeholders across Siemens to understand business requirements and translate them into effective IT service strategies that drive our organization's success. **What we offer you:** - An attractive remuneration package - Access to Siemens share plans - 30 days of paid vacation and flexible work schedules - 2 to 3 days of mobile working per week as a global standard - Flexible training opportunities for professional and personal development - A work environment that values your individuality and fosters a sense of belonging at Siemens In this role, you will: - Develop and execute multi-sourcing strategies across hybrid environments - Integrate cutting-edge hyperscaler solutions - Elevate operational excellence across our service ecosystem - Lead and evolve a global multi-team department focused on service excellence - Ensure seamless integration of in-house and partner-delivered services - Drive continuous improvement in service quality, operational efficiency, and customer experience - Partner with senior leadership to align technical execution with strategic business goals - Build high-performing teams with a culture of ownership, innovation, and excellence **Qualifications:** - Masters degree or equivalent experience in Computer Science, Information Technology, or related field - Proven leadership experience managing diverse teams in complex IT service environments - 10 years of leadership experience in high-tech or engineering companies - Deep expertise in hybrid IT service management, including data centers, cloud, and edge computing - Strategic mindset with the ability to align technology roadmaps with business objectives - Successful track record implementing multi-cloud strategies and hyperscaler integrations - Experience managing in-house and partner service delivery models - Strong understanding of operational excellence frameworks and continuous service improvement - Exceptional stakeholder management and communication skills - Experience with agile methodologies and fostering innovation-driven cultures - Resilient, hands-on leadership approach in dynamic environments - Fluent English communication skills; additional languages beneficial We believe in the potential of every candidate and welcome applications from individuals with disabilities. At Siemens, we value diversity and support your personal and professional development. Join us in shaping the future of Siemens" Digital Infrastructure and creating a better future together. To learn more about job opportunities at Siemens, visit www.siemens.de/careers. If you have any questions about the application process, please refer to our FAQ section.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Head of IT Service Excellence andContact Details:
Company: SiemensLocation(s): Maharashtra,+ View Contact
Keyskills: IT Service Management Operational Excellence Stakeholder Management Agile Methodologies
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