Assistant Manager - BPMI
- Capita
- 3 - 20 years
- Mumbai
- 20 days ago
- Email to a friend
- Report this job
Job Description
These roles lead teams in supporting the operation in maintaining the optimal agent schedule design and profile to meet business demands. Ensuring the delivery of exceptional levels of tactical planning, deploying appropriate resource to meet business needs, leading to the consistent achievement of service level requirements . Job title:
Assistant Manager - BPMI Job Description:
Drive operational performance & efficiency across customer operations
Review, analyse, and present on various elements of planning & performance
Prepare projections and schedules for all campaigns, ensuing advanced out deviations / Intraday plans are optimised and ready for handover for tactical planning initiatives.
Review, analyse, and present on various elements of planning & performance
Prepare projections and schedules for all campaigns, ensuing advanced out deviations / Intraday plans are optimised and ready for handover for tactical planning initiatives.
Strong communication skills to other stakeholders in the buisness and client counterparts.
Strive to achieve service level goals, deploying course-direct actions where appropriate, and working to continuously highlight & minimise risk To ensure that Schedule Efficiency and productive hours are maximised across segments, including cross site resource requirements, and that this is achieved through a fair and open scheduling process for advisors.
Responsible for the accuracy of the data/information within WFM and planning systems or tools.
Main contact and business partner to operations, managing operational scheduling queries.
Strive to achieve service level goals, deploying course-direct actions where appropriate, and working to continuously highlight & minimise risk To ensure that Schedule Efficiency and productive hours are maximised across segments, including cross site resource requirements, and that this is achieved through a fair and open scheduling process for advisors.
Responsible for the accuracy of the data/information within WFM and planning systems or tools.
Main contact and business partner to operations, managing operational scheduling queries.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: CapitaLocation(s): Mumbai+ View Contact
Keyskills: Service level Tactical planning Deployment Scheduling Management Operations WFM
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in