Title - Vice President Department- Training
- Starworth Global
- 5 Positions
- Pune
- 3 days ago
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Job Description
Job Title - Vice President Department- Training (RCM) Company
Profile Credence Global Solutions is a diversified technology-driven financial transformation company withdeep expertise and focus on Receivables Management, Health-care RCM, Technology Platforms andContact Center verticals. Credence services leading telecommunication, healthcare andmediacompanies in the United States.
Health-care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories. In the telecommunication vertical, Credence serves four of the top five providers in the United States.
Our Group Companies: Credence Resource Management, LLC - Focuses on providing Receivables Management andvoice based BPO services, is the flagship company of the Credence Group. Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to healthcare providers. iValuate Global Technologies - Provides Technology platforms that enhance productivityandcompliance for creditors and health-care providers. Our mantra is Excellence Beyond Belief. Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellenceto our clients. Our team is encouraged to continually explore their talents and pursue their interestsgiving them the authority to gain the knowledge and skills to truly be the master of their domain. Westrive to bring on the best and brightest, as well as to invest in their training and education, makingthem a seamless extension of our team. Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez, Mississippi; Mesa, Arizona and Pune, India. Explore www.credencegs.com to discover more about our company and check out our Careers pageat www.credencegs.com/careers/ for exciting job opportunities!
Role & Responsibilities 1. Training Strategy and Leadership: Develop and implement a company-wide training and development strategy aligned withbusiness objectives, client needs, and industry best practices. Oversee the design, delivery, and continuous improvement of training programs for newhires, existing employees, and leadership teams in the RCM BPO space. Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines. 2. RCM BPO Knowledge Development: Ensure training programs address key components of Revenue Cycle Management, includingbilling, coding, claims management, payer relations, compliance, and regulatory standards. Collaborate with subject matter experts (SMEs) to create specialized content for different roleswithin the RCM process (e.g., medical coders, billing specialists, claim adjudicators). Stay current with changes in the healthcare industry and RCM technology to ensure trainingmaterials reflect the latest trends, tools, and regulations. 3. Performance Improvement: Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs. Monitor the effectiveness of training programs through assessments, feedback, and KPIs toensure training initiatives result in improved employee performance and business outcomes. Partner with operations leadership to drive continuous improvement in quality, efficiency, andemployee engagement through ongoing training initiatives. 4. Onboarding and Upskilling: Oversee the development and execution of comprehensive onboarding programs for newemployees, ensuring a smooth transition into the company and its operations. Create and manage upskilling programs for existing staff to increase their knowledge andperformance in core RCM functions
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Allied Health ServicesFunctional Area: Not SpecifiedRole/Responsibilies: Title - Vice President Department- TrainingContact Details:
Company: Starworth GlobalLocation(s): Pune
Keyskills: rcm
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