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Customer Service Engineer (CT & MRI) @ Vinayak Enterprises

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 Customer Service Engineer (CT & MRI)

Job Description

    As a Service Engineer at our company, you will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. You will also assist with other products under supervision. It is crucial to communicate effectively and accept all operative advice from the Customer Care Center. Supporting the service process and ensuring optimal performance in all process activities related to your area of responsibility is a key part of this role. You will be required to escalate incidents according to defined parameters and inform The Customer Care Center about all escalation issues. Additionally, informing the Regional Service Center on any escalation issues is part of your responsibilities. Reporting any customer complaints with proper documentation to the CCC is essential. You must also ensure the proper use of tools and test equipment and report the usage on any related service report. Compliance with national and local regulations, safety standards, as well as technical and operational guidelines from Siemens Healthcare, is mandatory. Maintaining the highest level of customer satisfaction, especially within the framework of Siemens Healthcare Customer Services, is a top priority. All responsibilities and tasks must be performed as cost-effectively as possible, with profitability in mind.,

Employement Category:

Employement Type: Full time
Industry: Engineering / Construction
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Customer Service Engineer (CT & MRI)

Contact Details:

Company: Siemens Healthineers
Location(s): Karnataka

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Keyskills:   Maintenance Customer Care Escalation Management Complaint Handling Regulatory Compliance Customer Satisfaction

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Vinayak Enterprises

Established in 2015, by Mr. Anup Kumar Mittal, Vinayak Enterprises is located in the heart of Delhi. Our company’s mission is to make aluminum wire rod of the finest quality by recycling scrap metal. In 1995, Mr. Mittal along with his two brothers Lt. Shri Sant Lal Gupta and Lt. Shri Daulat Ram ...