Mega Walk-In drive For Customer Support Role
- Genpact
- 0 to 4 Yrs
- Hyderabad
- 6 years ago
- Email to a friend
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Job Description
Mega Walk-In drive For Customer Support Role On on 16th April At HOTEL KAMAT
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate
Interview Date : 16th April'19
Walk-in Timings : 11:00 am -2 PM
Please mentionHR Sindhuja Or HR RamyaName on top of the resume and directly walk-in at the venue.
Contact Person : Sindhuja : 7780203***
Ramya : 9515647***
Venue :
Kamat Lingapur Hotel, 1-10-44/2, Chikoti Gardens, Opposite Shoppers Stop, Begumpet, Hyderabad, Telangana 500016
Qualifications- Graduates excellent communication skills in English
Shifts: Rotational Shifts
Roles & Responsibilities:
- You will be responsible for handling transactional and troubleshooting queries from users of the worlds largest mobile app and digital content platform, and global peer to peer money transfer/ contact-less payment service platform.
- You must have a flair for extraordinary emotional connect, denial management along with troubleshooting expertise, and impeccable both verbal and written communication.
- You should be able to deliver support through voice, chat or email, and you must have fluency and accuracy in English (written and spoken) and Hindi (spoken).
- Address all end-user queries as per the process and policies defined in the workflow
- Comprehend user sentiment, leverage empathy and drive issue resolution and support satisfaction
- Analyze, Improvise, Adapt and Deliver with accuracy, commitment and consistency
- Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
- Be a team player, work with your peers to help your team perform better!
Qualifications
- Technical Expertise - mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
- Freshers are welcome, Customer Service background will be an added value
- Incessant Curiosity question the status quo, find ways to make things better, probing and analytical ability
- Must be willing to work in a 24/7 environment
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creatinsing a dynamic work environment that values diversity
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Mega Walk-In drive For Customer Support RoleContact Details:
Company Name: GenpactLocation(s): Hyderabad
Keyskills: fresher trouble shooting troubleshooting service desk b.sc tech support client relations customer support bpo helpdesk technical support customer care call center semi -technical voice support b.tech help desk technical helpdesk customer servic
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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