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Support Engineer @ HCL Technologies

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 Support Engineer

Job Description

    To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction. (1.) Key Responsibilities 1. To troubleshoot and resolve tickets raised by the clients. 2. To undertake training programs for new joinees 3. To perform knowledge transition during project enhancements 4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. 5. To update self on latest technologies and related areas No. of Positions 5 Skill (Primary) Technical Skills (ERS)-Other Technical Skills-Product Support (L1-L2-L3) Auto req ID hidden_mobileBR Skill Level 3 (Secondary Skill 1) Technical Skills (ERS)-Other Technical Skills-Backend Support Skill Level 3 (Secondary Skill 2) Quality Management Skills (ERS)-Domain Process-Telecom,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Support Engineer

Contact Details:

Company: HCL Technologies
Location(s): Hyderabad

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HCL Technologies

Hcl Technologies Limited Direct Payroll of HCL , deployed at project site