Customer Support Professional
- Collegedunia
- 0 - 1 years
- Noida, Gurugram
- 2 months ago
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Job Description
Key Responsibilities:Feedback Collection: Gather customer feedback and share with internal teams (e.g. Operations, Sales, product development, marketing) to facilitate improvements in products and services.
Relationship Management : Build sustainable relationships and trust with customer accounts through open and interactive communication.Problem Solving : Identify and assess customers' needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up internally to ensure resolution.
Process Improvement : Continuously look for ways to improve the customer service process and enhancecustomer satisfaction.Reporting : Keep records of customer interactions, process customer accounts, and file documents. Prepare reports on customer satisfaction and feedback trends.Requirements:Education - GraduateExperience - Min 1 years of work experience in a similar roleCommunication Skills : Excellent English communication skills, both written and verbal. Ability to articulate thoughts effectively with customers and team members.Problem-solving Skills : Strong problem-solving skills and the ability to think analytically while working in a fastpaced environment.Empathy : Ability to empathies with and priorities customer needs.Patience : High level of patience and ability to handle stressful situations calmly and with a positive attitude.Technical Skills : Familiarity with CRM systems and practices. Comfortable using computers and learning new software.Teamwork : Ability to work well in a team and support fellow team members
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: CollegeduniaLocation(s): Noida, Gurugram
Keyskills: Customer Support Customer Service customer interactions Voice Support CRM
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