Lead - Delivery
- Omega Healthcare
- 6 - 11 years
- Chennai
- 2 months ago
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Job Description
Skills
Skill
Vendor Management Project Management IT Service Management Solution Architecture CRM ITIL Outsourcing Global Delivery IT Strategy SDLC Education Qualification
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Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques.
Monitor and act on personnel and disciplinary issues.
Provide subject matter expertise to Quality Control Analysts in theteam.
Ensure training needs of subordinates aremet.
Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
Successfully complete all client related training and keep record of the same.
Hold team meetings on a regular basis with direct reports.
Communicate all process and client updates to direct reports within specific timelines and keep record for such updates.
Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment.
Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements.
Job Specification
Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty E/M.
Must have experience in Client and Stakeholder Management, Team Management.
Must have CodingCertificationlike CPC/CCS/COC/AHIMA.
Any graduate will do.
ShiftDetails:General Shift / Day Shift WorkMode:WFO
Job Classification
Industry: BPM / BPOFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full timeContact Details:
Company: Omega HealthcareLocation(s): Chennai+ View Contact
Keyskills: vendor management project management team management medical coding stakeholder management service management training needs delivery leadership hrsd performance appraisal recruitment vendor performance management sdlc crm itil
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